Aug/ 7/ 2026 |
Friendly fraud is the only theft where the thief files the report. At Dispute Response, we’ve watched merchants eat these losses for years on the theory that the customer must be right — while Visa itself has estimated that as
Jul/ 24/ 2026 |
Dispute Response asks every new client for one number before anything else: their current chargeback ratio. Most can quote last month’s revenue to the dollar. Almost none can quote the ratio — the one metric that decides whether they keep
Jul/ 21/ 2026 |
Dispute Response reviews thousands of chargeback notifications, and the most expensive mistake we see isn’t a weak rebuttal. It’s a merchant answering the wrong accusation — sending a refund policy to fight a fraud claim, or delivery proof to fight
Jul/ 13/ 2026 |
A losing chargeback response has a signature look, and at Dispute Response we see it every week: fourteen pages, no labels, screenshots of everything — and the one fact that wins the case buried on page nine. The issuing bank
Jul/ 10/ 2026 |
At Dispute Response, we open every merchant audit with the same question: what does a single chargeback actually cost you? Most people say “$25” — the processor’s fee. The real number is usually a multiple of the transaction itself. LexisNexis
May/ 29/ 2026 |
How to Stay Below Visa Chargeback Thresholds Chargebacks can hurt any business. One or two disputes may look small. But when they grow, they can create serious payment problems. Visa tracks disputes and fraud very closely. If your business crosses
May/ 26/ 2026 |
Chargebacks can destroy your business overnight. They steal your money. They charge you fees. They damage your reputation. But here is the good news. When you understand the chargeback lifecycle explained for merchants, you can fight back. You can win
May/ 21/ 2026 |
What Is Rapid Dispute Resolution RDR & How It Works Payment disputes are one of the most painful parts of running an online business. A customer buys a product or service. Then, instead of contacting the merchant first, they call
May/ 19/ 2026 |
American Express Chargeback: What It Means and How It Works An American Express chargeback can feel stressful. It can also be confusing if you do not know the steps. The good news is that the process becomes easier when you
May/ 8/ 2026 |
How the Chargeback Process Works A chargeback can feel sudden and stressful. One day, the payment looks fine. The next day, the money is pulled back. For many businesses, this creates confusion and loss. That is why every merchant should
